Support with our cloud solutions is completely different to what you may expect from legacy systems. Whereas in the past you would need to pay for support if your servers were to break, or the platform was not responding – this is all included as part of your subscriptions. As such, we expect support to take the form of dealing with process questions that can even be reduced proactively with ongoing training. All our cloud solutions offer excellent online and self-service support tools, including contextual help, how-to documents and videos, training presentations and Q&A. As a NetSuite user, you also have free access to the User Community forum, offering lots of hands-on experiences and tips & tricks. For all other questions and support issues, we offer a tailor-made solution to your specific needs. Depending on the number of users, system complexity and required response times, we will build your perfect support solution, using the best of Netprofitbuilders and NetSuite resources.