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NetSuite - The #1 Cloud Business Software Suite


 CRM


NetSuite CRM+ delivers powerful customer relationship management (CRM) capabilities, including sales force automation (SFA), marketing automation, customer support and service, and flexible customization, all in a single cloud CRM solution.

NetSuite CRM+ can integrate with your existing ERP investments, providing you with a cloud CRM system woven into your broader business processes. Or you can grow into the rest of NetSuite’s broader suite by adding seamlessly integrated ERP, ecommerce, professional services automation (PSA), or worldwide business management capabilities when the time is right for your business.

NetSuite CRM+ features:

Give your sales team the right tool to close those deals. NetSuite CRM+ provides opportunity management that translates into rich pipelines. Contact and activity management that captures all interactions: emails, phone calls, meetings, notes, etc. Team selling that rewards each player’s role in the sales process: reps, managers, presales consultants etc. Document management to collect and consult critical sales documents, guides and product information.

Capture leads from multiple sources: website, online contact forms, search engines, email campaigns, direct mail and events. Target, build, execute and measure the ROI of your email campaigns, all in one system. Use the workflow tools to automatically manage the lead nurturing in your organization. Turn opportunities into quotes with one click. Maximize lead to customer conversion with NetSuite CRM+

NetSuite CRM+ automates your helpdesk. Customers can submit their cases through the self-service portal. Link your support cases to products, known issues, serial or lot no., partner or customer. Assign cases to the right support rep. Build a knowledge base to leverage your after sales support effectiveness.

Work together with sales agents and partners more efficiently. Give them the tools to boost your indirect sales. Build and execute joint marketing campaigns. Enable them to register and track their own leads online. Assign partner commissions automatically and accurately. Take full control over your indirect sales channel through detailed sales forecasting and pipeline management.

Make your brand the new talk of the town on social media such as Facebook, Google+, Pinterest etc.  Export, rework and import data just the way you want through the seamless integration with Microsoft Office and Google Apps. Synchronize your calendar, contacts and emails with Outlook, Gmail, Lotus Notes, etc. NetSuite CRM+ boosts your team’s collaboration and productivity.

Manage your business anytime and anywhere, using your smartphone or tablet. NetSuite’s responsive design, the free iPhone and Android (2015) app and various partners’ SuiteApps ensure that your employees get the real-time information they need while they’re on the road.

 ERP


NetSuite is the world’s no. 1 cloud ERP solution. NetSuite automates all your business processes across sales order management, purchasing, manufacturing, inventory management, shipping, invoicing, and fixed assets through to G/L accounting.

NetSuite ERP can integrate with your existing CRM investments, providing you with a cloud ERP system woven into your broader business processes. Or you can grow into the rest of NetSuite’s broader suite by seamlessly adding NetSuite CRM, ecommerce, professional services automation (PSA), or worldwide business management capabilities when the time is right for your business.

NetSuite ERP features:

Integrate with your existing CRM or even better, go for a fully integrated solution using NetSuite’s CRM+ to translate quotes into orders. Manage order approvals on various management levels in your organization. Set up the exact pricing mechanisms your business requires, such as customer categories, volume pricing, channel pricing, negotiated prices. Set up matrix items to cater for colors and sizes, e.g. in fashion. Create invoices one by one or use complex recurring, time and project based billing. VAT, finance charges and payment terms discounts may apply automatically. Create invoices in whatever currency required. Give your customers insight into their own order-to-cash cycle through the NetSuite customer portal.

Reduce time and money spent in procurement by means of NetSuite’s easy-to-use purchasing and vendor management capabilities. Leverage your own sales “big data” to create an accurate sales forecast, taking into account seasonal fluctuations and emerging trends. Translate your sales forecast into cost-saving demand plans. Enforce purchase approval processes with workflows, routing and complete audit trail. Allow employees to create and track purchase requisitions through the self-service Employee Center. Give your suppliers self-service access to your purchase orders in the Vendor Center.

NetSuite ERP allows you to set up multiple warehouses and locations and to use bin management in each one of them. Items can be managed in multiple units of measure, kits and groupings. Identify items by serial number or lot number, allowing for full traceability e.g. in the food sector. Use bar code scanning to ensure accurate picking. Minimize capital investment in stock by means of automatically calculated reorder points based on average lead time, sales forecasts, safety stock levels and supplier’s behavior. Cater for such specific supply chain challenges as made-to-measure products and drop shipments straight from your supplier to your customer.

NetSuite is a complete solution for manufacturing organizations, offering real-time visibility and control over the full production cycle. Set up multi-level bill-of-materials and use BOM revision to track product design and engineering changes. Plan your production using multi-level work orders, mixed with special components’ purchase orders and taking into account your readily available stock. Machine center routings provide the basis for full control over work in progress and production cycles. Whether you’re a true manufacturer, an assemble-to-order business or a distributor with assembly requirements, NetSuite lets you manage your business with one integrated cloud suite.

Stop losing time with manual calculations and spreadsheets. NetSuite offers detailed asset management capabilities. Manage maintenance schedules and insurance coverage. Use the standard built-in depreciation methods such as straight line, fixed declining and asset usage. Or create your own custom depreciation methods. Automate accounting entries from acquisition to depreciation to retirement. Report on all assets, current valuations, asset type and more.

NetSuite’s Financial Planning provides multiple budgeting scenarios, sophisticated “what if” modeling, planning approval processes and budget variance analysis.

The financial report builder offers more than 100 standard reports, including income statements, balance sheets, consolidated reports, variance reports etc. Want more? Create your own customized reports against real-time financial data, with flexible layouts, formatting and custom calculations.

NetSuite’s financial management provides you with an unlimited number of general ledger accounts, sub-accounts and accounting segments. Analytical accounting is provided, by means of cost/profit centers and cost/profit types. Whether you run your operations in one country or in an international, multi-tax and multicurrency environment, your NetSuite books will be compliant with local tax regulations and general accounting practices. In addition, NetSuite OneWorld offers automatic consolidation and elimination of intercompany transactions if you operate in a multi-subsidiary constellation. E.g. for Belgium, NetSuite creates your VAT declaration report, VAT yearly listing, EU sales listing, Intrastat reports etc., ready for online filing.

 PSA


NetSuite SRP is the ultimate services resource planning solution for project driven businesses. NetSuite SRP includes customer relationship management (CRM), professional services automation (PSA) and enterprise resource planning (ERP) all in one cloud suite.

NetSuite PSA can integrate with your existing CRM investments. Or you can grow into the rest of NetSuite’s broader suite by seamlessly adding NetSuite CRM, ecommerce or worldwide business management capabilities when the time is right for your business.

NetSuite PSA features:

Automatically create projects from sales orders, using project templates. Identify the project type: fixed price or time & materials. Define the statement of work and the project plan. Create project tasks with predecessors, relationships (Finish-to-Start, Start-to-Start, ...), lag time between tasks, etc. Set milestones to track project progress or determine invoicing dates. Use the Gantt chart to monitor your project scheduling and progress. You can invoice projects based on completing project work, project milestones, or a schedule of dates. The Project Dashboard gives project managers a visual, graphical analysis of the project status, percentage of work completed, estimated and actual end dates and the project’s P&L.

For a services business, your project employees are your single most important asset. NetSuite’s Resource Management module enables you to optimize your staffing and utilization by minimizing your time “on the beach” and ensuring that the right resources are working on the right projects. Allocate resources according to skills sets, experience, work preferences and current and future availability. Once project and tasks have been assigned, your employees or external project resources enter their timesheets and project expenses online. Use your smartphone to submit time worked, photos of expense receipts and consult the project info.

 Ecommerce


NetSuiteSuiteCommerce is a complete Ecommerce solution built around your customers. Today’s customers expect highly consistent and personalized shopping experiences, regardless of channel or touchpoint. SuiteCommerce is your platform to rapidly create unique, personalized and compelling mobile, web and point-of-sale experiences that differentiate your brand and exceed customer expectations.

NetSuite SuiteCommerce can integrate with your existing CRM or financial system investments. Or you can grow into the rest of NetSuite’s broader suite by seamlessly adding NetSuite CRM, ERP, PSA or worldwide business management capabilities when the time is right for your business.

NetSuite Ecommerce features:

Deliver a mobile shopping experience, optimized for smartphones and tablets. Host multiple web stores, both B2B and B2C, on one SuiteCommerce platform. Each site can have its own brand name, domain, products, language, and currency. Go global, using NetSuite OneWorld’s multi-tax and multi-currency capacities.

Quick start using the prebuilt shopping site and enhance and customize it according to your brand’s requirements. SuiteCommerce offers responsive design to deliver a great experience on all devices (smartphones, tablets, laptop, PC).

SuiteCommerce offers product searches and categories with a product quick view and direct access to the shopping cart. Dynamic imaging, zooms and multiple alternate images add to your site’s appeal. Reviews and ratings and social sharing increase the shoppers’ engagement. The My Account section provides order status, purchase history, easy reordering and user profile management (addresses, credit cards, login and password, etc.).

Dynamically segment prospects, leads and customers to send personalized email or direct mail campaigns. Track campaign ROI and customer lifetime revenue. Manage cart abandonment through follow-up emails or coupons. Display upsell and cross-sell recommendations based on what other people bought, cart content, browsing behavior, bestsellers or over-stock. Searchandise: promote products in search results based on keywords.

Show individualized prices to each customer, based on price levels, channel or volume discounts or negotiated prices. Show real-time inventory, even per store. One-page checkout: guest checkout and account checkout with address book. Offer multiple payment options such as debit and credit cards, payment gateways such as Ogone, Easypay, Ideal, Paypal etc.